“Subject: Heartfelt Thanks for Exceptional Service

Dear John G,

I hope this message finds you well. I wanted to extend a heartfelt thank you for your exceptional service on June 3, 2024. After the DTE service call technician could not address the issue with my Air Conditioner, your professionalism and expertise were a breath of fresh air.

From the moment you arrived, your friendly and respectful demeanor set the tone for a positive experience. You quickly identified the real issue with the internal coil, spare me the incorrect diagnosis I received earlier. Your knowledge and intelligence truly shone through during our interactions.

I was particularly impressed by how you explained the value of a preventive maintenance plan. Your trustworthy advice led me to sign up for it, and I feel confident in the future of my unit’s care with Harrimans Heating and Cooling, thanks to you.

In today’s world, outstanding customer service stands out, and you surely deserve recognition for your role as an ambassador for the company. Your dedication and sincerity made a significant difference, and I am grateful for your help.

Thank you once again for your time, skill, and kindness. May God bless you and your family safely.

Warm regards,

Reggie Barnes”