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“Subject: Heartfelt Thanks for Exceptional Service Dear John G, I hope this message finds you well. I wanted to extend a heartfelt thank you for your exceptional service on June 3, 2024. After the DTE service call technician could not address the issue with my Air Conditioner, your professionalism and expertise were a breath of fresh air. From the moment you arrived, your friendly and respectful demeanor set the tone for a positive experience. You quickly identified the real issue with the internal coil, spare me the incorrect diagnosis I received earlier. Your knowledge and intelligence truly shone through during our interactions. I was particularly impressed by how you explained the value of a preventive maintenance plan. Your trustworthy advice led me to sign up for it, and I feel confident in the future of my unit’s care with Harrimans Heating and Cooling, thanks to you. In today’s world, outstanding customer service stands out, and you surely deserve recognition for your role as an ambassador for the company. Your dedication and sincerity made a significant difference, and I am grateful for your help. Thank you once again for your time, skill, and kindness. May God bless you and your family safely. Warm regards, Reggie Barnes”

“We had a faulty thermostat and after John G performed maintenence on AC unit there was a section that was scorched and had to be replace. John G explained everything he did and allowed me to examine and parts that were removed. He was timely and efficent. I would recommend him to anyone I know seeking a heating and cooling company. Job well done.”

“We scheduled a maintenance checkup for our AC unit. The technician Mitch did a thorough job of inspecting every part of our old system and was eager to fix every point of need which were numerous due to age of unit. John Harriman came out and gave us reasonable quotes on a newer system. We decided based on Mitch's report and because it was an old system that we would purchase a new unit. We were contacted right away to set up the new unit. Jay and Mike came out to do the installation and were friendly and very knowledgeable. We appreciated that at the end of the installation, they thoroughly went through what was done and how to maintain unit. They also left all areas thoroughly clean and were very respectful and wore booties even though cumbersome which was really appreciated. We definitely recommend Harriman and use them for all our heating and air conditioning needs.”

“Mitch my tech. did a wonderful job. I think he went a little extra because I can definitely feel the difference right away.That was 4/4/24 a routine service call. Thank you again Mitch !!! I'd also like to thank Jay R. & his co-tech. sorry not good with names. They installed my new Air Conditioning system.4/9/24 They were very professional, direct, friendly, and knew what they were doing. So Thank you Harriman Heating and Air Conditioning Inc.”