Other
“Starting with Mitch last week who diagnosed and explained the problem (a/c was shot) he returned the next day and installed a temporary unit to carry me over until the installation of a new HVAC system. Great job Mitch! After consulting with Josh we came to decide on a new system. Tuesday and Wednesday this week a whole new system was installed by Aaron and Jeff. These young men did an amazing job they were very thorough very patient and polite when I had any questions sometimes anticipating them before I even asked. Their professionalism was exceptional and was exceeded that of any seasoned pro. And to put a topper on it all they were just the most pleasant young folks I have met in a long time. I also need to mention the girls who I spoke to on the phone at various times. They were really nice and sweet and spoke to me as though they had known me for years. All in all this was a thoroughly positive experience and Harriman will be my go to HVAC business and will definitely recommend them to friends and family. Thank you all very much. Sincerely, Dave Duchene”
“Chance T. came out to my home and did a great job! He was professional, helpful explaining things
and working efficiently to get my furnace cleaned and running properly. Very good service!
Thank you Mr. Chance”
“Subject: Heartfelt Thanks for Exceptional Service
Dear John G,
I hope this message finds you well. I wanted to extend a heartfelt thank you for your exceptional service on June 3, 2024. After the DTE service call technician could not address the issue with my Air Conditioner, your professionalism and expertise were a breath of fresh air.
From the moment you arrived, your friendly and respectful demeanor set the tone for a positive experience. You quickly identified the real issue with the internal coil, spare me the incorrect diagnosis I received earlier. Your knowledge and intelligence truly shone through during our interactions.
I was particularly impressed by how you explained the value of a preventive maintenance plan. Your trustworthy advice led me to sign up for it, and I feel confident in the future of my unit’s care with Harrimans Heating and Cooling, thanks to you.
In today’s world, outstanding customer service stands out, and you surely deserve recognition for your role as an ambassador for the company. Your dedication and sincerity made a significant difference, and I am grateful for your help.
Thank you once again for your time, skill, and kindness. May God bless you and your family safely.
Warm regards,
Reggie Barnes”
“John G. did the maintenance on my AC this week. John is very polite and knowledgeable. He works very efficiently.
He also provide a dryer vent clean out while he was here. I was very pleased with his work.”
“John G did a wonderful job and he is very nice this is the second time he has come to my house. He is really awesome”
“Scott was very professional and knowledgeable. He kept us update to on everything he was doing during the whole process. We appreciate Scott and all the hard work he did for us.”
“We had a faulty thermostat and after John G performed maintenence on AC unit there was a section that was scorched and had to be replace. John G explained everything he did and allowed me to examine and parts that were removed. He was timely and efficent. I would recommend him to anyone I know seeking a heating and cooling company. Job well done.”
“We scheduled a maintenance checkup for our AC unit. The technician Mitch did a thorough job of inspecting every part of our old system and was eager to fix every point of need which were numerous due to age of unit. John Harriman came out and gave us reasonable quotes on a newer system. We decided based on Mitch's report and because it was an old system that we would purchase a new unit. We were contacted right away to set up the new unit. Jay and Mike came out to do the installation and were friendly and very knowledgeable. We appreciated that at the end of the installation, they thoroughly went through what was done and how to maintain unit. They also left all areas thoroughly clean and were very respectful and wore booties even though cumbersome which was really appreciated. We definitely recommend Harriman and use them for all our heating and air conditioning needs.”
“Josh performed regularly scheduled maintenance on my furnace and air conditioning unit today. He made sure that I understood all issues regarding the two services and made valuable suggestions as to future maintenance. I really appreciated the time he spent answering my questions and walking me through procedures for changing the humidifier and furnace filters. Thank you, Josh.”
“Josh and Chelcee were on time, pleasant and professional. Very informative. We talked about Water Tank and Humidifier, as well as, my furnace. A lot of good information. Would highly recommend.”